About the role
FinEdge runs the inbound customer-care process for a leading private bank’s credit-card division, and this Chennai batch of 15 is fresher-friendly with full paid training. Walk-in interviews happen Monday to Friday, 10 am to 4 pm, at the Guindy office — carry your resume and one ID proof, and most candidates get an offer decision the same day. Shifts rotate between 7 am and 10 pm with a fixed weekly off and cab drop for shifts ending after 8 pm.
Key responsibilities
- Handle 80–100 inbound calls per day on card statements, disputes, and limit queries
- Log every interaction in the CRM with accurate disposition codes
- Resolve first-call issues within a 6-minute average handling time
- Escalate fraud flags and chargeback requests to the specialist desk within 15 minutes
- Meet quality scores of 90%+ on scripted compliance statements
- Complete mandatory refresher training modules each month
Requirements
- Graduate in any stream; no prior experience required
- Clear spoken English plus Hindi or Tamil
- Willingness to work rotational shifts including weekends, with one rotating weekly off
- Typing speed of at least 30 words per minute
- Age 18–28 as per the client process requirement
Nice to have
- 6–12 months in any voice process
- NISM or banking-awareness certification
- Comfort with dual-monitor CRM setups
About the employer
FinEdge Services is a 6,000-seat BPS company running voice and chat processes for four Indian banks and two insurers from centres in Chennai, Coimbatore, and Vijayawada. Nearly 70% of its team leaders were promoted from executive roles internally.